CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Reviews
Heard great things about Long Hill Auto and tried them out today to have my AC recharged. I went in knowing I needed brakes and front tires. I met Bob (owner) and he said “We’ll start on your car right away but we want to keep it a bit longer to look at the car front to back since it’s your first time here.” He called a few hours later to say “We’re all done but you’ll need front tires & brakes soon…everything looks OK”… Their price was half that of the dealer and their service was incredible. I’m a new (long term) customer. Steven Wilk, 07/18/2024 |
Great place!! Super honest and friendly! Ilan Levi, 06/22/2024 |
A friendly community oriented business! Greg T, 05/05/2024 |