CODE OF ETHICS

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

Reviews

The owner is honest as the day is long. I brought my car in recently because of a dashboard light that said "AWD System Malfunction, 2WD Mode Engaged, Visit your Dealer." Scared the crap out of me. While I had used Long Hill in the past and was satisfied with their work, I wan't completely comfortable having them, as opposed to my "Dealer," address this issue. Long story short, the owner diagnosed it, told me it was merely a problem with the sensor on the dashboard (or something like that...I'm not too savy when it comes to auto repairs), fixed it, and charged me nothing. I'm now a customer for life!

Ed Sivin, 07/14/2025

I was driving to see my dad for Father’s Day yesterday. Got on 78 and my car started jerking and loosing steam. It was 4:15pm about 45 mins before the shop closed, they took a look at my car and were able to fix it by 6pm so I was able to drive my car back home that day- it was amazing! So thankful they were able to help me out or else I would have to miss work Monday as no shops are open Sunday’s. Thanks again!!

Bailey Malnak, 06/15/2025

If you are you looking for an honest, reputable, and knowledgeable place to take your vehicle that you can feel confident in, look no further. Long Hill Auto is by far the premier automotive service center in the area. Bob and his technicians truly care about your vehicle and treat it as their own. The exceptional service you receive here is next to none. Long Hill Auto is the place to go for all your automotive needs.

Matthew Gerecht, 06/07/2025

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CODE OF ETHICS

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