CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Reviews
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My 2018 Hyundai Tucson’s check engine light came on solid. Vehicle didn’t feel right. I got my vehicle towed to Long Hill Auto. Coordinated everythung with Bob. He was great! My Tucson needed a big job done and it was described to me in plain English so I understood. I plan on driving this car much longer so it was key to get it properly diagnosed and fixed. I can’t say enough st how pleased I am. beaver628, 10/22/2026 |
Trusted Auto Service. This is unheard of these days. Bob and his crew are true professionals and have serviced my vehicles for a number of years. I would never go anywhere else. Bob has NEVER tried to "sell" me anything I don't need. All the work is carefully and timely performed. I am a big fan of supporting small business owners and I will continue to bring my vehicles here. Thank you Bob and Team! Shankar S., 10/17/2026 |
My family and I are loyal customers of Long Hill Auto. Bob and his professional mechanics are great. Highly recommend this establishment. Anna Russo, 09/27/2026 |
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