Lexus Auto Repairs and Diagnostics in Millington

The guys working there are super nice and friendly

Great experience all around. I can talk to my specific situation; I bought a used truck for weekend needs, I am pretty flexible with timings, and live down the road. I'll give some details so others can hopefully get a feel for the place, and how you can interact with them. I think people are often worried about being 'scammed', the mechanic breaking stuff on purpose, upselling, etc. General Experience: (1) They did a checkup on the used car and a color coded checklist of priority (2.a) even within the 'urgent' parts, Bob told me which things really could wait. He also helped balance the used car cost, estimated longevity, and cost priorities. (2.b) he went even as far as saying just not to fix some things because it wouldn't be worth it, which is like the opposite of going to jiffy lube and being told you must fix xyz, your air filter, etc. ASAP or your car will explode. (2.c) emphasizing this; even when I said 'lets just fix everything and all maintenance to get it over with' he really advised against it, just wait longer until it's really needed to save money right now. (3) I asked something like 'wd40 and fix it', and he said no it's breaks, do it right. But later when there was something that would be extremely expensive, they let me know what would be a feasible low-cost/temp fix. Key things to appreciate: (1) I had many questions, both on the bill, how quote and estimate are calculated, and the work performed. Bob answered everything, patiently. Then when I had a second set of questions he did the same.... and the third time. I had questions on part costs, part numbers, how quotes are generated, etc. and he was transparent about all of it, without being offended/defensive. (2) A week after work done, I had a question on some things I saw, he welcomed me in right away, saw what I asked about, explained it, then spent some extra time to secure an attachment to make me happy. Of course, be respectful of their time. I also can't speak to all the mechanics, Bob did the quoting and some inspection, is super calm and level headed dealing with customers. Shawn is usually focused on work, but the times I got to chat with him were very fun, hes got a nice sense of humor. I got to speak with Dylan only a few minutes, but he has some personal knowledge of trucks, so I got to learn some things from him in conversation.

The staff here are great people. I would recommend checking them out before anyone else.