The owner is honest as the day is long. I brought my car in recently because of a dashboard light that said "AWD System Malfunction, 2WD Mode Engaged, Visit your Dealer." Scared the crap out of me. While I had used Long Hill in the past and was satisfied with their work, I wan't completely comfortable having them, as opposed to my "Dealer," address this issue. Long story short, the owner diagnosed it, told me it was merely a problem with the sensor on the dashboard (or something like that...I'm not too savy when it comes to auto repairs), fixed it, and charged me nothing. I'm now a customer for life!