Best Auto Repair, Millington

1905 Long Hill Rd Millington
NJ 07946

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Long Hill Auto Service

 (37 Reviews)

AUTONET TV


Millington Customer Detective Work

Posted March 31, 2024 7:32 AM

One might say the most challenging part of being an automotive service technician at Long Hill Auto Service is diagnosing a problem before it can be fixed.

Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.

Let us at Long Hill Auto Service introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.

We start with the detective basics: What, Where and When. Play along with me; You come in to Long Hill Auto Service and your car is making a funny sound...

    • Q: Where's the sound?
    • A: Around the right front wheel.
    • Q: What kind of sound?
    • A: Kind of a clunk, clunk sound.
    • Q: When do you hear the sound?
    • A: When I turn and accelerate. 
  • Q: Right and left? Forward and back?

Do you see where we're going? You're gathering additional information to help your technician at Long Hill Auto Service know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."

If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.

Ask us for details.

Long Hill Auto Service
1905 Long Hill Rd
Millington, NJ 07946
(908) 647-7984
http://www.longhillautonj.com



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This was my first experience with Long Hill Auto Body and I can confidently say it's a gem!! Without ever meeting me, Bob (owner) went out of his way to help fix a problem with my daughter's car and was so generous with his time and the advice he offered (problem solved). You can see this business runs like a well-oiled machine and Bob is the heart behind it, a genuine and caring owner who puts customers first. For my family, there's no question...we've found our trusted auto shop. Thanks again Bob and everyone at Long Hill Auto Body!

, 04/06/2024

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I called to have a photo inspection for my car and I called and the person answering phone was polite and told me when to come over. When I got there I was greeted and helped right away. They did my inspection quickly and I was on my way. Very pleasant gentlemen working there!

, 04/06/2024

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A few weeks back my wife was driving from PA to NYC by herself and started to have some car trouble. She called me from route 78 and I advised her to get off at the next exit and head to the closest repair shop. Thankfully it was Longhill Auto. At the end of their business day they got right on checking the car out, and were gracious with my wife who was having a very stressful experience. They were in touch with me every step of the way. Ultimately performed the necessary repairs and thoroughly test drove the car to give us peace of mind it was in good shape before making the hour plus drive out to pick it up. Would definitely recommend them and even going out of your way to work with them as it isn’t always easy to find a good shop with great people.

, 03/13/2024

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